Privacy Policy

Protecting your privacy when processing personal data is an important concern for us. When you visit our website, our web servers store, by default, the IP address of your internet service provider, the website from which you visit us, the pages you access, and the date and duration of your visit. This information is technically required for the secure transmission of the website and the safe operation of the server. No personalised analysis of this data takes place.

If you send us data via the contact form, this data is stored on our servers as part of our data backup. Your data is used by us exclusively to process your request. Your data is treated strictly confidentially. It is not passed on to third parties.

Personal data is data about your person. This includes your name, your address and your email address. You do not have to disclose any personal data in order to visit our website. In some cases, we need your name and address as well as further information in order to provide the service you requested.

The same applies if we provide you with information material on request or answer your inquiries. In these cases, we will always inform you accordingly. We also store only the data that you have transmitted to us automatically or voluntarily.

When you use one of our services, we generally only collect the data necessary to provide you with our service. We may ask you for further information, but this is voluntary. Whenever we process personal data, we do so in order to provide you with our service or to pursue our commercial objectives.

When you contact us (e.g. via contact form, email, telephone or social media), the information of the requesting persons is processed insofar as this is necessary to respond to the contact requests and any requested measures.

Contact requests in the context of contractual or pre-contractual relationships are answered to fulfil our contractual obligations or to respond to (pre-)contractual inquiries, and otherwise on the basis of legitimate interests in responding to the inquiries.

The provider of these pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

• Date and time of the request
• Name of the requested file
• Page from which the file was requested
• Access status (file transferred, file not found, etc.)
• Web browser and operating system used
• Full IP address of the requesting computer
• Volume of data transferred

This data is not merged with other data sources. Processing takes place pursuant to Art. 6 (1) lit. f GDPR on the basis of our legitimate interest in improving the stability and functionality of our website.

For reasons of technical security, in particular to defend against attempted attacks on our web server, this data is stored by us for a short period. We are unable to draw conclusions about individual persons from this data. After seven days at the latest, the data is anonymised by truncating the IP address at the domain level so that it is no longer possible to establish a connection to the individual user. In anonymised form, the data is also processed for statistical purposes; a comparison with other data sets or transfer to third parties, even in extracts, does not take place.

When you visit our website, we may store information on your computer in the form of cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string by which websites and servers can be assigned to the specific internet browser in which the cookie was stored. This enables the visited websites and servers to distinguish the individual browser of the data subject from other internet browsers that contain other cookies. A specific internet browser can be recognised and identified via the unique cookie ID.

Through the use of session cookies, the controller can provide users of this website with a user-friendly service that would not be possible without the setting of cookies. Without consent, we only use technically necessary cookies on the legal basis of legitimate interest pursuant to Art. 6 (1) lit. f GDPR.

We only use personal cookies to improve our website or for marketing/advertising purposes with your consent. On your first visit, you can voluntarily consent to tracking or analysis via the displayed cookie banner. Where applicable, your data may be passed on to partners or third-party providers. These cookies are only stored if you explicitly consent; the legal basis is then your consent pursuant to Art. 6 (1) lit. a GDPR.

You can change your cookie settings here at any time:

Within the use of our platform, we process personal data that is required to provide our services and to carry out service and repair work. This includes, in particular, master data (e.g. name and contact details), vehicle-related data (e.g. licence plate, vehicle identification number), order and booking data, and communication data.

Insofar as this is necessary for the performance of the contractual relationship, we transmit this data to selected workshop partners who provide the commissioned services on their own responsibility. The workshop partners process the transmitted data under their own data protection responsibility and are obliged to comply with applicable data protection regulations and to maintain the confidentiality of the data.

Processing takes place on the basis of Art. 6 (1) lit. b GDPR for the performance of the contract and, where applicable, on the basis of Art. 6 (1) lit. f GDPR for ensuring and optimising the operation of our app.

We have taken technical and administrative security measures to protect your personal data against loss, destruction, manipulation and unauthorised access. All our employees as well as service providers working for us are bound by the applicable data protection laws.

Whenever we collect and process personal data, it is encrypted before transmission. This means that your data cannot be misused by third parties. Our security measures are subject to a continuous improvement process and our privacy policies are constantly being revised. Please ensure that you have the most up-to-date version.

We process the data we have received from you in the course of contract initiation or execution, on the basis of consents, or in the course of your application to us or your employment with us.

Personal data includes:

• Customers: First and last name, address, contact details (email, phone number, fax), bank details
• Applicants and employees: First and last name, address, contact details, date of birth, data from CV and references, bank details, religious affiliation, photographs
• Business partners: Designation of legal representatives, company, commercial register number, VAT ID, business registration number, address, contact person details, bank details

In addition, we also process the following other personal data:

• Information about the type and content of contract data, order data, sales and receipt data, customer and supplier history, and consultation documents
• Advertising and sales data
• Information from your electronic communication with us (e.g. IP address, login data)
• Other data that we have received from you in the course of our business relationship
• Data that we generate ourselves from master/contact data (e.g. customer needs and customer potential analyses)
• Documentation of your declaration of consent for receipt of newsletters, etc.
• Photographs taken at events

We process your data in accordance with the provisions of the General Data Protection Regulation (GDPR) and the Federal Data Protection Act 2018, as amended:

You can object to the use of your personal data for advertising purposes at any time, in whole or for individual measures, without incurring any costs other than the basic transmission costs.

Under the legal requirements of § 7 (3) UWG, we are entitled to use the email address you provided when concluding the contract for direct advertising of our own similar goods or services. You will receive these product recommendations from us regardless of whether you have subscribed to a newsletter.

If you do not wish to receive such recommendations from us by email, you can object to the use of your address for this purpose at any time. A notification in text form is sufficient. Of course, every email also always contains an unsubscribe link.

If we use a service provider for processing on our behalf, we remain responsible for protecting your data. All processors are contractually obliged to treat your data confidentially and to process it only as part of the provision of services. The processors we commission receive your data insofar as they require it to perform their respective service. These are, for example, IT service providers that we need for the operation and security of our IT system, as well as advertising and address publishers for our own advertising campaigns.

This data is made available to group companies insofar as this is necessary for the performance of the contract. Customer data is stored on a company-specific and separate basis, with our parent group acting as a service provider for the individual participating companies.

Where there is a legal obligation, and within the context of legal proceedings, authorities and courts as well as external auditors may be recipients of your data.

In addition, insurance companies, banks, credit agencies and service providers may be recipients of your data for the purpose of contract initiation and performance.

We process your data until the end of the business relationship or until the expiry of the applicable statutory retention periods (e.g. from the German Commercial Code, the German Fiscal Code or the Working Hours Act); beyond that, until the conclusion of any legal disputes in which the data is required as evidence.

In principle, we do not transfer any data to a third country. A transfer takes place in individual cases only on the basis of an adequacy decision of the European Commission, standard contractual clauses, suitable guarantees or your express consent.

You have the right at any time to information, correction, deletion or restriction of the processing of your stored data, a right to object to processing, and a right to data portability and to lodge a complaint in accordance with the requirements of data protection law.

If you wish to assert any of the rights mentioned against us, please contact our data protection officer. In case of doubt, we may request additional information to confirm your identity.

The processing of your data is required for the conclusion or performance of the contract concluded with us. If you do not provide us with this data, we will generally have to refuse to conclude the contract or will no longer be able to perform an existing contract and will therefore have to terminate it. However, you are not obliged to consent to data processing in respect of data that is not relevant for contract performance or not legally required.

We reserve the right to change our privacy policies if this should become necessary due to new technologies. Please ensure that you have the most up-to-date version. If fundamental changes are made to this privacy policy, we will announce them on our website.

All interested parties and visitors to our website can reach us with data protection inquiries at: