Frequently Asked Questions

How can we help?

Answers to the most common questions about cenya. and our concierge service.

Category 1

Trust & Safety

Who runs the service, who drives your car and how it is insured.

Category 2

Transparency & Clear Pricing

What is included, when you pay and how we handle additional work.

Category 3

How it Works

From the first click to the return — explained step by step.

Category 4

Services & Service Area

Where we are available and which services you can book.

Category 5

Why cenya.?

What sets us apart from a classic workshop visit.

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Our team is here for you and is happy to answer your questions personally.

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How can we help?

Trust & Safety

Who is behind the service?

Who drives my car?

Where is my vehicle serviced?

Is my vehicle insured during transport?

Am I insured in the loaner car?

What happens in the event of damage?

Are there any restrictions on using the loaner vehicle?

Transparency & Clear Pricing

Is the loaner car included in the price?

What does the concierge service cost on top?

Do I have to pay anything in advance?

Can I track the status of my vehicle?

What happens if additional issues are discovered?

How it Works

How exactly does the car concierge service work?

How long does the whole process take?

Do I need to be present at pick-up?

Can I choose the pick-up time myself?

How short notice can I book?

How will I be informed?

How does the key exchange work?

How is the condition of the vehicle documented?

What happens if completion is delayed?

In what condition do I have to return the loaner vehicle?

Services & Service Area

Where is the concierge service available?

For which services can I use the concierge service?

Why cenya.?

Why should I entrust my car to a concierge service?

What sets cenya. apart from a normal workshop visit?

Do I have to adjust my day around the workshop appointment?

Still got a question?